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Faq Category Archives:
Group without participants
What is a “Group without participants”? If you have created a two-person group with a non-user and you uninstall and reinstall the app before that participant downloads and installs the app, you may see a group called “Group Without Participants”. The app lost the group name because it was named after the non-user you invited …
Deinstallation
What happens if you uninstall SUNNYCLOCK? When uninstalling the SUNNYCLOCK app on your device, your account will be deleted after 90 days of deactivation. You can find more information on how to delete an account here.
Withdrawal of Consent to the Terms of Service
How can you withdraw your consent to the Terms of Service? SUNNYCLOCK relies on the collection of user data (see also Privacy Policy) to establish a business model. SUNNYCLOCK strives to use data only for the purpose of SUNNYCLOCK and follows the 2nd principle of the EU-GDPR. The EU-GDPR requires the possibility for the user …
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Phone lost or stolen
What should you do if your phone is stolen or if you have lost your phone? If you lose your phone, notify your mobile operator immediately and have the SIM card blocked. The SUNNYCLOCK account on the lost phone can then no longer be verified. Now you have two possible ways to proceed: 1. Get …
Change your phone
How can you change the phone? If you want to change your phone, first backup your SUNNYCLOCK data with your old phone if possible. If your phone is no longer working, hopefully you have already backed it up earlier. Insert your SIM card into the new phone and install SUNNYCLOCK on the phone. Run through …
Change your phone number
How can you change the phone number? You can change your phone number within the app under Settings/Account/Phone Number by following the process described within the app.